Return Policy

At Lapaonne, we strive to ensure you are completely satisfied with your purchase. If for any reason you are not, please review our return and exchange policy below.

Interpretation and Definitions

"We," "Us," or "Our": Refers to Lapaonne, owned by Elite Ecom FZC.
"Goods": Items offered for sale on our service.
"Orders": Requests made by you to purchase goods from us.
"Service": The website and services provided by Lapaonne.
"You": The individual or entity accessing or using our service.

Return Policy

We want you to be delighted with your purchase. If you are not fully satisfied, you may return the product for a refund or exchange, subject to the following conditions:

  • Eligibility: Returns are accepted within 14 days of receiving the product. Products must be unused, unwashed, and in their original packaging with no signs of wear or tear.
  • Proof of Purchase: A valid receipt or proof of purchase must be included with the return.
  • Defective Items: If you receive a defective or damaged item, or an item of poor quality, contact us within 14 days for a return shipping label. We will provide a full refund, including shipping costs, once the item is received.
  • Incorrect Orders: If you ordered the wrong size or are otherwise dissatisfied, you may return the item to our address or request a return label. A refund will be processed minus the return label cost once we receive the item.

Return Addresses

  • For UAE and Middle East Returns:
    M46, SPC Free Zone, Sharjah, United Arab Emirates

  • For Returns from the U.S. or Canada:
    25523 Kylemore Dr, Aldie, VA 20105, United States

  • For Returns from the UK and Europe:
    8 Edge St, Tunstall, Stoke-on-Trent ST6 4HJ, UK

Exchange Policy

Exchanges are available for defective, damaged items, or items with size or color variations, provided such variations are available. Exchanges must be requested within 14 days of receiving the product. To be eligible for an exchange:

  • The product must be unused, unwashed, and in its original packaging.
  • A receipt or proof of purchase is required.
  • Items must be returned within 14 days of receipt.

For exchanges, return shipping costs for size or color variations are the responsibility of the customer. We will cover return shipping costs for defective or damaged items. Exchanged products will be processed once the returned items are received and inspected. The time for the replacement to reach you depends on your location. Each item is eligible for one exchange, provided all conditions are met.

How to Initiate a Return/Exchange

For any return, refund, or exchange requests, or if you have any questions, please contact us via:

You will receive updates on the status of your return via email. Ensure your contact information is accurate for timely communication.