Refund Policy

At Lapaonne, we strive to ensure you are satisfied with your purchase. If you have received a damaged or poor-quality product, or if the item is not as expected, you may request a refund within 14 days of receiving the product. The following terms and conditions apply:

Refund Eligibility

  • Timeframe: You must return the product within 14 days of receiving it.
  • Condition: The product must be unused, unwashed, and in its original packaging, with no signs of wear or tear. Returns initiated after 14 days or for used/washed items will not be eligible for a refund.
  • Proof of Purchase: A valid invoice receipt or proof of purchase must be included with your return.

Refund Process

  • Defective or Poor Quality Products: If you receive a defective or poor-quality item, please notify us as soon as you become aware of the issue. We will cover return shipping costs and process the refund upon inspection of the item.
  • Incorrect Size or Disliked Products: For returns due to incorrect size or if you simply do not like the product, you may send it back to us. You will need to cover the return shipping costs. The refund will be processed after we receive and inspect the item.

Return Addresses

  • For UAE and Middle East Returns: M46, SPC Free Zone, Sharjah, UAE

  • For Returns from the U.S. or Canada: 25523 Kylemore Dr, Aldie, VA 20105, United States

Refund Processing

  • Inspection and Processing: Once we receive your returned item, our team will inspect it and process your refund within 5 working days, provided all refund conditions are met.
  • Refund Method: Refunds will be issued to the original payment method or credit card used during the purchase.

How to Initiate a Refund

For any refund requests or if you need further clarification, please contact us via:

You will receive updates on the status of your return via email, so please ensure your contact information is accurate. If you need assistance, our customer service team is here to help.